About
XD3R LAB LLC
Who you are hiring
Alexander Santiago
I run XD3R LAB. Every engagement is handled by me personally — hands-on, technically deep, and genuinely invested in getting it right.
The practice
XD3R LAB was built on a simple idea. Small businesses and home users deserve the same attention and expertise that large companies pay a fortune for, without the runaround that usually comes with it.
Most IT support means a ticket queue, a different technician every time, and explaining your setup from scratch on every call. I work the opposite way. I take on a small number of clients, learn each environment in depth, and stay available when it matters. You deal with the same person every time — someone who already knows how your business runs.
How I work
I learn before I act.
Before I change anything, I understand your environment. Discovery first, documentation always, no guesswork.
One person who knows your setup.
You are not starting over with a stranger every time. I handle your account, and I keep it documented.
Transparent by default.
Quick questions are absorbed. Real work is itemized with a ticket number on every line. No surprises on the invoice.
Right-sized, never oversold.
I recommend exactly what your business or home needs, nothing more. No bloated packages, no upsells.
Local, and present.
I know this market, I work in it, and I show up when it matters.
Who I work with
Design studios, art galleries, professional services firms and family offices across Northern New Jersey and New York City, plus home users who want the same care. I do not chase volume. The list stays short so the attention stays real.
Coverage
Onsite across Bergen, Passaic, Essex and Hudson counties, and all five boroughs of New York City. Remote anywhere.
I take on a limited number of clients, so I would rather tell you honestly whether you are a fit than sell you something that is not.